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KNOWLEDGE LIBRARY

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MOST READ

12Jun

Unit Fill Rate (UFR)

The unit fill rate (UFR) for an item is the portion of the total number of units...

27Jun

Warehouse Occupancy Percentage

Optimal storage utilization helps enforce healthy inventory management. In our early work with Honda their...

02Jun

Efficient Procurement Inventory

Efficient procurement inventory (EPI) is often required to realize steep discounts when a special opportunity...

26Jun

Inventory Activity Profiling & Data Mining

Suppose you were sick and went to the doctor for a diagnosis and prescription.  When...

02Jun

Inventory Carrying Rate

The inventory carrying rate (ICR) is the percent of the unit inventory value used to...

On-Going Customer Satisfaction Monitoring

Once the customer service policy has been established, monitoring the performance to it and overall customer satisfaction are keys to maintaining customer intimacy – keeping the pulse on the customer.  (The greatest business failures can be traced to companies losing step with customer requirements.)   Customer satisfaction monitoring is a key discipline of customer response organizations and can be used to prioritize logistics initiatives and to maintain constructive customer communications.  Customer satisfaction surveys can be implemented over the Internet, over the telephone, and/or in person.  In fact some element of customer satisfaction should be monitored during each customer interaction.  The survey process should begin by having the customers decide and rank the factors that define customer satisfaction for them.  The survey should permit the customer to then rank our performance relative to expectations and relative to the competition with respect to the key factors identified by the customer.

 

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