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KNOWLEDGE LIBRARY

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MOST READ

27Jun

Warehouse Occupancy Percentage

Optimal storage utilization helps enforce healthy inventory management. In our early work with Honda their...

02Jun

Efficient Procurement Inventory

Efficient procurement inventory (EPI) is often required to realize steep discounts when a special opportunity...

02Jun

Inventory Carrying Rate

The inventory carrying rate (ICR) is the percent of the unit inventory value used to...

26Jun

Inventory Activity Profiling & Data Mining

Suppose you were sick and went to the doctor for a diagnosis and prescription.  When...

27Jun

Inventory Performance Measures

Inventory performance measures include financial, productivity , quality, and response time indicators for evaluating the efficiency and...

Customer Service Quality Metrics

The principal indicators of quality in customer service are as follows::

 

Order Entry Accuracy =
orders entered exactly as specified by the customer

total orders entered

 

Order Status Communication Accuracy =

orders for which order status is communicated correctly

total orders with status communication requests

Invoice Accuracy =

invoices with perfect match of items, quantities, prices, and totals

total invoices

Customer Retention Rate
The portion of customers not lost during a given period of time. Customer escalation rate is the portion of customers increasing their business with us during a given period of time.

 

Customer Satisfaction Index

The ratio of the number of customers saying they would recommend or strongly recommend your product/service to the number of customers who say they would not.

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