KNOWLEDGE LIBRARY

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12Jun

Unit Fill Rate (UFR)

The unit fill rate (UFR) for an item is the portion of the total number of units...

27Jun

Warehouse Occupancy Percentage

Optimal storage utilization helps enforce healthy inventory management. In our early work with Honda their...

02Jun

Efficient Procurement Inventory

Efficient procurement inventory (EPI) is often required to realize steep discounts when a special opportunity...

26Jun

Inventory Activity Profiling & Data Mining

Suppose you were sick and went to the doctor for a diagnosis and prescription.  When...

27Jun

Inventory Performance Measures

Inventory performance measures include financial, productivity , quality, and response time indicators for evaluating the efficiency and...

Customer Service Policy

I have heard it said, ”Either manage the customers or they will manage you.”  The customer service policy (CSP) is the first step in proactive customer and demand management.  The customer service policy (CSP) is the contract between the logistics organization and the customer.  It defines the service targets and objectives for logistics.  The customer service policy sets the service requirements for each logistics (1) the flow of material, information, and money between consumers and suppliers including the processes of customer service, inventory management, supply, transportation, and warehousing (2) the activiies of customer service, inventory management, supply, transportation, and warehousing process including inventory management, supply, transportation, and warehousing.  The customer service policy is the foundation for logistics master planning.

 

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