KNOWLEDGE LIBRARY

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12Jun

Unit Fill Rate (UFR)

The unit fill rate (UFR) for an item is the portion of the total number of units...

27Jun

Warehouse Occupancy Percentage

Optimal storage utilization helps enforce healthy inventory management. In our early work with Honda their...

02Jun

Efficient Procurement Inventory

Efficient procurement inventory (EPI) is often required to realize steep discounts when a special opportunity...

26Jun

Inventory Activity Profiling & Data Mining

Suppose you were sick and went to the doctor for a diagnosis and prescription.  When...

27Jun

Inventory Performance Measures

Inventory performance measures include financial, productivity , quality, and response time indicators for evaluating the efficiency and...

Low Cost of Customer Retention

The positive side of the customer service coin is in retention. It is much less expensive to keep a customer that you have than to go get a new one. It normally will cost you five times to go get a new customer what it costs you to retain an existing customer. So a lot of this too is about how do I keep my existing customers satisfied. And this business with customer service, this is where the business strategy and the supply chain strategy start to hang together. Or should start to hang together and work together. They are not at odds with one another. They are supposed to work together. And logistics sees the business strategy through the eyes of this thing called the customer service policy.

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