1. Purpose and scope of collection
The main data collection on the website includes: name, email, phone number, company name, …. These are the information that gosmartlog.com needs providers to contact to learn more about solutions, system demo or service support. This information is also intended for the website to contact to confirm when the parties register to use the service on the website, ensuring the rights of customers.
Customer will be solely responsible for the confidentiality and storage of all uses of the service under their registered name, password and e-mail box.
2. Scope of use information
We use the customer information provided to:
- Contact information consultant, system demo or service support.
- Send notifications to customers when problems arise.
- Preventing customer account destruction or customer information spoofing activities.
- Improve service quality for customers.
- Solving problems and disputes arising in relation to the use of our services.
- Prevent activities that violate Vietnamese laws.
Do not use personal information of customers outside the purpose of confirmation and contact related to transactions at the Website
In case of legal requirement: We are responsible for cooperating to provide personal information of customers upon request from judicial agencies including: Procuracy, court, police investigation agency relating to certain law violations of customers. In addition, no one has the right to infringe on the customer’s personal information.
3. Time Storage
Customer data will be stored until requested for cancellation. Remaining in any case the information will be kept confidential on the server of gosmartlog.com
4. Address of the Vendor and Managing personal information
Smartlog Supply Chain Solution Joint Stock Company
Address: 207 Nguyen Van Thuong Street, Ward 25, Binh Thanh District, Ho Chi Minh City
Phone: +84 966 297 345
5. Means and tools for users to access and edit their personal data.
Customers have the right to check, update, adjust or cancel their personal information by sending a request to us.
Customers have the right to submit complaints about disclosure of personal information to third parties to website administrators. Upon receiving these feedback, we will confirm the information, responsible for responding to the reason and instructing the customer to restore and secure the information.
6. Commitment to protect personal customer information
Customer Information is committed to absolute confidentiality under the personal information protection policy of gosmartlog.com. The collection and use of Customer information is only possible with the consent of that customer unless otherwise provided by law.
Gosmartlog.com uses Secure Sockets Layer (SSL) software to protect Customer information during data transfer by encrypting the information you enter. Customers are responsible for protecting themselves against access to password information when sharing computers with many people. Meanwhile, the Customer must be sure to exit the account after using Gosmartlog.com’s service.
gosmartlog.com pledges not to deliberately disclose customer information, not to share information without consent of customer confirmation or violation of commitments between Gosmartlog.com and the parties.
Gosmartlog.com’s customer information security policy is only applied at Gosmartlog.com. It does not include or relate to other third parties placing ads or having links at Gosmartlog.com. Customers should consult and clearly distinguish the differences in customer information privacy policies of these websites.
In case the server storing information is attacked by hackers leading to loss of Customer data, Gosmartlog.com will be responsible for informing the case to the investigating authority promptly and notify the Customer known goods.
Gosmartlog.com’s Management Board requires that customers contact to provide sufficient relevant personal information and be responsible for the legality of the above information. Gosmartlog.com Management Board is not responsible for nor resolves all claims related to the Customer’s rights if it considers that all information provided by the Customer is incorrect.
7. Mechanism for receiving and resolving complaints related to personal information
When customers send customers’ personal information to us, the customer has agreed to the terms we mentioned above, Gosmartlog.com is committed to protecting the personal information of customers by all means. possible. We use encryption systems to protect this information from being retrieved, used or unintentionally disclosed.
Gosmartlog.com also recommends that customers should keep confidential the information related to the password of the customers and should not share with anyone else.
In the event of a customer reflection on the use of information contrary to the stated purpose, Gosmartlog.com will proceed with the following steps:
Step 1: Customer sends feedback on personal information collected contrary to the stated purpose.
Step 2: Gosmartlog.com’s Customer Care Department receives and resolves with related parties.
Step 3: In case it goes out of control of Gosmartlog.com, we will issue the competent authority to request the settlement